Front of house
The counter is the busiest software you own.
Three screens carry a service. They run on one record, so nobody retypes anything.
Take an order without thinking about it.
A new cashier should be taking orders by the end of their first shift, not their first week. Modifiers, splits, discounts and refunds are where errors and shrinkage start, so each one lands on the record with a reason and a time attached.
The internet goes down. Service doesn't.
Orders keep being taken, cards keep being read, receipts keep printing. When the connection comes back the branch syncs itself, and nothing that happened in between is missing from the day.
Nobody shouts a number twice.
The handover point gets its own screen: what is ready, who it belongs to, and how long it has been sitting there. The order that has waited too long moves to the top of the list on its own.
Your floor, as it actually is.
The floor plan is drawn once and then it is just the truth on a screen: seated, ordered, served, paying, free. A host can see where the next party goes without walking the room, and a manager can see which sections are moving and which are not.
Customer experience
Loyalty, ordering at the table, reservations and pickup.
See customer experience →Front of house
The counter is the busiest software you own.
Three screens carry a service. They run on one record, so nobody retypes anything.
Take an order without thinking about it.
A new cashier should be taking orders by the end of their first shift, not their first week. Modifiers, splits, discounts and refunds are where errors and shrinkage start, so each one lands on the record with a reason and a time attached.
The internet goes down. Service doesn't.
Orders keep being taken, cards keep being read, receipts keep printing. When the connection comes back the branch syncs itself, and nothing that happened in between is missing from the day.
Nobody shouts a number twice.
The handover point gets its own screen: what is ready, who it belongs to, and how long it has been sitting there. The order that has waited too long moves to the top of the list on its own.
Your floor, as it actually is.
The floor plan is drawn once and then it is just the truth on a screen: seated, ordered, served, paying, free. A host can see where the next party goes without walking the room, and a manager can see which sections are moving and which are not.
Customer experience
Loyalty, ordering at the table, reservations and pickup.
See customer experience →