Terms of Service
The terms, in plain language.
What you get, what we do not claim, and what happens at renewal.
Last updated 13 September 20261. What these terms cover
Use of the Proof Manager products — Revenue Protection, Kitchen Quality, Food Safety, Drive-Through, Loss Prevention and POS Manager — and the portal at portal.proofmanager.co. Where a signed order form or master agreement exists, that document governs and these terms fill the gaps.
2. Subscription and activation
The subscription is annual and priced per activated outlet. An outlet is activated when its cameras or POS are connected and the first record is produced, and billing runs from that date. A pilot outlet is billed on the same basis as any other.
Where camera hardware is needed it is a separate one-time charge, and the terms that apply to it are set in the order form.
3. What we provide
4. What we do not provide
Proof Manager produces evidence. It does not submit disputes to delivery platforms on the customer’s behalf, and it does not guarantee that any claim will be recovered. Recovery depends on each platform’s own process and on the customer filing the claim.
The product does not replace the customer’s own supervision, food safety compliance, or employment procedures.
5. What the customer provides
6. Data and confidentiality
The customer owns its branch data. We process it as a processor, under the Privacy Policy and the data processing terms in the order form. Each side keeps the other’s commercial information confidential.
7. Support and availability
Support hours, response targets and the route for an outlet that is down are set in the order form, because they differ between groups. Planned maintenance is notified in advance.
No uptime figure is committed in these terms. Where a service level is agreed, it is stated in the order form.
8. Fees, term and termination
Invoices are payable on the schedule set in the order form. The term renews annually unless either side gives notice before the renewal date; the notice period is the one stated in the order form.
On termination the customer may export its records during the period stated in the order form, after which they are deleted.
9. Liability
Each side’s liability to the other is as set out in the signed agreement between them. Nothing agreed can limit liability that cannot be limited under the laws of the Kingdom.
10. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes are resolved in the forum named in the signed agreement.
Send questions to hello@proofmanager.co, naming the account they relate to.
Terms of Service
The terms, in plain language.
What you get, what we do not claim, and what happens at renewal.
Last updated 13 September 20261. What these terms cover
Use of the Proof Manager products — Revenue Protection, Kitchen Quality, Food Safety, Drive-Through, Loss Prevention and POS Manager — and the portal at portal.proofmanager.co. Where a signed order form or master agreement exists, that document governs and these terms fill the gaps.
2. Subscription and activation
The subscription is annual and priced per activated outlet. An outlet is activated when its cameras or POS are connected and the first record is produced, and billing runs from that date. A pilot outlet is billed on the same basis as any other.
Where camera hardware is needed it is a separate one-time charge, and the terms that apply to it are set in the order form.
3. What we provide
4. What we do not provide
Proof Manager produces evidence. It does not submit disputes to delivery platforms on the customer’s behalf, and it does not guarantee that any claim will be recovered. Recovery depends on each platform’s own process and on the customer filing the claim.
The product does not replace the customer’s own supervision, food safety compliance, or employment procedures.
5. What the customer provides
6. Data and confidentiality
The customer owns its branch data. We process it as a processor, under the Privacy Policy and the data processing terms in the order form. Each side keeps the other’s commercial information confidential.
7. Support and availability
Support hours, response targets and the route for an outlet that is down are set in the order form, because they differ between groups. Planned maintenance is notified in advance.
No uptime figure is committed in these terms. Where a service level is agreed, it is stated in the order form.
8. Fees, term and termination
Invoices are payable on the schedule set in the order form. The term renews annually unless either side gives notice before the renewal date; the notice period is the one stated in the order form.
On termination the customer may export its records during the period stated in the order form, after which they are deleted.
9. Liability
Each side’s liability to the other is as set out in the signed agreement between them. Nothing agreed can limit liability that cannot be limited under the laws of the Kingdom.
10. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes are resolved in the forum named in the signed agreement.
Send questions to hello@proofmanager.co, naming the account they relate to.